Frequently Asked Questions

All in-app purchases are final sales as stated in our Terms of Service. However, you can request a refund directly from Apple App Store or Google Play Store within their refund windows (typically 48 hours for Apple, 2 hours for Google).

App store refund decisions are final and outside our control. As per our Terms of Service, all digital purchases are final unless required by law.

If you believe there was a technical error with your purchase (item not delivered, charged twice, etc.), please contact us with your transaction ID and we'll investigate.

We understand this is frustrating. Please contact Apple/Google directly for unauthorized purchase disputes - they have specific policies for purchases made by minors.

To prevent future accidental purchases, we recommend:

• Enable "Ask to Buy" (iOS) or require authentication for purchases
• Set up parental controls in your device settings
• Review purchase settings in the app store

Your purchases should automatically restore when you log in with the same account. Please ensure you're using the same Apple ID/Google account used for the original purchase.

If the content still doesn't appear, please contact us with your transaction ID and we'll help restore your purchases.

Purchases are tied to your app store account (Apple ID/Google account), not your device. Log in with the same account on your new device and your purchases will restore automatically.

Make sure you're signed into the same account in your device settings before opening Skrawl.

We apologize for this issue. Please provide your transaction ID/receipt and we'll investigate immediately. Sometimes there can be delays in purchase processing.

Please contact us with your purchase receipts and account email. We can help verify your account and restore access.

Your purchases are tied to your email address and will be restored once account access is recovered.

Moving to a new device is easy! Follow these steps to restore your purchases:

If purchases don't restore automatically, try the "Restore Purchases" button in Settings or contact us with your transaction ID.

Yes! Your purchases are linked to your Apple ID or Google Play account, not your Skrawl email. Here's how to recover them:

How to Restore:

• Create a new Skrawl account (any email is fine)
• Make sure you're signed into the same Apple ID/Google account used for the original purchase
• Go to Settings → "Restore Purchases"
• Wait 2-3 minutes for the process to complete

To help us restore your account and purchases, please provide:

Required Information:

• Your original email address used for the account
• The Apple ID or Google account used for purchases
• Your approximate username in the app

Helpful Additional Information:

• Transaction IDs or receipts from purchases
• Screenshots of purchase confirmations
• Approximate dates of purchases
• Device model and operating system

Automatic Restore: Usually 2-5 minutes after logging in

Manual Restore: Up to 24 hours if we need to verify your account

Complex Cases: 1-3 business days for accounts requiring additional verification

No, purchases are platform-specific and cannot be transferred between iOS and Android.

Why this restriction exists: Apple and Google require that in-app purchases made through their stores only unlock content on their respective platforms. This is an industry-standard policy that applies to all apps (Spotify, YouTube Premium, etc.).

What DOES transfer: Your account data (drawings, profile, progress, settings) syncs across all platforms when you log in with the same email address.

What DOES NOT transfer: Premium content purchases (Lunch Edition, theme packs) must be purchased separately on each platform.

Don't worry! We can help you identify your account:

Check Your Purchase Receipts:

• Look for Skrawl purchase emails in your inbox
• Check your Apple ID or Google account purchase history
• The email on the receipt is your account email

Contact Us With:

• Any purchase receipts or transaction IDs
• Your approximate username in the app
• Device information and approximate account creation date

We'll help identify your account and guide you through the recovery process.

Purchases are tied to your original email address and cannot be transferred.

If you login with a different email address, you will not have access to purchases made by another account, even if you're using the same device or Apple ID/Google account.

Why this security measure exists:

• Prevents unauthorized access to premium content
• Protects against account sharing and purchase theft
• Ensures only the purchaser can use their premium content
• Complies with app store terms and digital rights management

To access your purchases: Log out and log back in with the original email address used for the purchase.

Yes, but only on the SAME platform (iOS or Android).

✅ Same Platform - Works:

• Buy on iPhone → Works on iPad (both iOS)
• Buy on Android phone → Works on Android tablet (both Android)
• Must use the same email address and Apple ID/Google account

❌ Different Platforms - Doesn't Work:

• Buy on iPhone → Does NOT work on Android devices
• Buy on Android → Does NOT work on iOS devices
• This is required by Apple and Google's app store policies

No, purchases cannot be transferred between accounts as stated in our Terms of Service. Each purchase is permanently tied to the purchasing account for security and licensing reasons.

Your purchases are linked to your Apple ID or Google Play account, not your Skrawl account. They remain valid even after account deletion.

To restore: Create a new account, then use "Restore Purchases" in Settings while signed into the same App Store/Google Play account used for the original purchase.

Price changes don't affect previous purchases - you keep what you bought at the original price. New purchases may have different pricing as stated in our Terms of Service.

Your existing premium content remains yours regardless of current pricing.

According to our Terms of Service, if we discontinue the service, we'll provide reasonable advance notice. While we cannot guarantee refunds for discontinued services, we'll do our best to provide fair resolution options within legal and technical constraints.

Skrawl is a drawing and guessing game for 2-8 players with 3 rounds. Each player takes one turn as the drawer per round.

How to play:
• Join a multiplayer room or play solo
• When it's your turn, draw the given word
• When others draw, try to guess what they're drawing
• Earn points for good drawings and correct guesses

Yes! You can play as a guest user with full functionality. Guest users enjoy enhanced privacy:

• No personal information required
• Local preferences stored only on your device
• Temporary session data automatically deleted
• Full game access without creating an account

We take community safety seriously. To report inappropriate content or behavior:

• Use the in-app reporting feature (if available)
• Contact us at skrawlapp@gmail.com with details
• Include screenshots or descriptions of the issue

We'll investigate reports and take appropriate action according to our Terms of Service.

Skrawl is designed to be family-friendly, but users must be at least 13 years old to create an account. Users under 18 should have parental permission.

We do not knowingly collect personal information from children under 13 without parental consent. Parents should review our Privacy Policy and enable appropriate device controls.

For any questions not covered in this FAQ, please contact us:

Please include relevant details like your device type, account email, and transaction IDs for purchase-related issues.

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